Atento de Puerto Rico Inc - Caguas

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1 Review
Atento de Puerto Rico Inc
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Company name
Atento de Puerto Rico Inc
Location
Zona Industrial el Troche, Carr. 189, km. 2.0, Esq, Av. Luis Muñoz Marín, Caguas, Puerto Rico
Contact number
Website address
Working hours
  • Monday: 8 AM–5 PM
  • Tuesday: 8 AM–5 PM
  • Wednesday: 8 AM–5 PM
  • Thursday: 8 AM–5 PM
  • Friday: 8 AM–5 PM
  • Saturday: Closed
  • Sunday: Closed
Company description
We are leaders in Latin America, serving the biggest names in sectors including Telecommunications, Banking/ Financial Services, Healthcare, Retail, Government and Born-digital services. Our unique expertise lies in combining data technology and digital tools with decades of experience in customer experience. This allows us to provide valuable insights for every step of the end/customer’s journey, resulting in more valuable experiences for consumers and companies.
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Reviews

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1.0
Terrible Administration
This company hires people and provides them training to work as teleoperators.
The first problem is that the training doesn't cover the basics needed when a representative must take calls for the first days.
But that's not even an issue compared to the rest of the problems.
The metrics are continuosly being modified to make each representative's work even more harder each month.
The support here is sluggish, and most of the time the provide a vague answer just to be done with you.
The administration constantly make changes without at least notifying the representatives, and they never fail to dissapoint.

Wouldn't recommend to anyone to work here for a long run. Regardless, apply at your own risk.

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